Terms & Privacy

REFUND AND RETURNS POLICY

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy please call our restaurant. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors

 

If you receive food that is different from your receipt, we sincerely apologise. Please call us as soon as you notice that there was an error in your order, and you may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price. 

 

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

 

Food Dissatisfaction

 

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.

 

By completing and paying for your order you’re permitting the Amberley Hotel to begin preparation of your order. Once you have received confirmation of your order the restaurant has begun their preparation of your Meal(s) – from that point we cannot cancel any order. Please check your final order before confirming your purchase.

Privacy Policy

We collect personal information from you, including information about your:

  • name
  • contact information
  • location
  • billing or purchase information

We collect your personal information in order to:

  • deliver a service
  • provide food and beverages

Besides our staff, we share this information with:

  • the payment provider in order to process your order.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at admin@amberleyhotel.co.nz.

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